Onsite will be CLOSED on Wednesday, February 1, 2023, due to the expected winter weather event.  Weather-permitting, Onsite will reopen for normal hours of operation on Thursday, February 2, 2023.  Please be safe everyone! 

Onsite will be CLOSED on Tuesday, January 31, 2023 due to the expected winter weather event.  Weather-permitting, Onsite will reopen for business on Wednesday, February 1.

Onsite will be operating on modified hours and from multiple satellite locations during the renovation of our main location.  

IMPORTANT:

Open clinic location hours are 7am-5:30pm Monday through Saturday.  Onsite telephones are not answered during lunch, from 12pm – 1 pm.     OPEN CLINIC LOCATIONS will vary daily.  Call for specific open locations.

Contact us at (931) 906-2001 for specific dates and times of the open clinic locations, or visit one of our social media platforms.

Onsite Begins Renovation of Main Clinic Facility at Veterans Plaza

Onsite Employee Health and Wellness Clinic is preparing for a new construction project that will dramatically alter the layout and entrance of the Main Onsite Clinic facility located at Veterans Plaza.  Construction will begin in early June 2022, expecting completion by March / April 2023.  ESSER and ELC grant funds provide major funding for the project. CMCSS obtained these funds to address the impact of COVID-19. 

“We are pleased to start renovation on our Main Clinic facility to improve our services and to provide greater comfort and privacy to patients who visit us for the many services that we provide.  Currently, we provide primary care services, well woman services, lab services, infusion services, life coaching assistance, COVID testing / treatment, and many other services.  We want to continue expansion of our patient services at Onsite, with the goal of keeping our CMCSS / County employee insurance premiums from increasing,” explained Sharla Smith, RN and Clinic Manager of Onsite Employee Health and Wellness.  

Interior changes of the renovation will include improved lighting, flexible seating, and other changes, such as:

• An expanded lobby with two access points for patient use. This will create a larger, more comfortable waiting area for Onsite patients and their family members.
• Inside the lobby will be a new registration and check-in desk area designed for greater patient privacy and confidentiality.
• The lab area will also expand and will have a dedicated space in the middle of the facility.
• An additional patient restroom will increase access to restroom facilities.
• A reorganization of spaces throughout the facility will provide for greater privacy and efficiency of care.

 Onsite remains OPEN in several locations throughout the Clarksville- Montgomery County area; however, the Main Clinic location will remain closed throughout the remainder of 2022, with the anticipated reopening in March / April 2023.  

We are asking patients and their family members to bear with us as the renovation construction begins. We expect a rocky transition and we wish to apologize in advance for any inconvenience that may occur.  New exterior road signs will help patients locate their destinations and an online map with directions to each open location is coming.  Signage with specific information will be posted at each open  location.  We anticipate that remote locations will change throughout this process. 

For up-to-date information regarding Onsite clinic hours and open locations throughout the Clarksville-Montgomery County area, please call us at (931) 906-2001. 

Thank you for your patience with us during this renovation project.  We are honored to have all of our loyal patients. Our goal is to continue providing the quality of care and services that you have come to expect from us during this renovation project.

• Typically, Onsite services (including all Life Coach services) can be utilized by all County and CMCSS Employees (**HOWEVER- certain employees ARE NOT ELIGIBLE- please check with your County or CMCSS HR departments to verify eligibility- some employees are ineligible to be seen at Onsite) and those employees without insurance may use a payroll deduction / fee for services. If your family members are covered under the Blue Cross Blue Shield Insurance offered through the County / CMCSS Insurance Trust, they may also be seen at the clinic.  If they are not covered under this Insurance plan, they CANNOT be seen at Onsite- there are NEVER exceptions to this rule.  Any person covered with CMCSS / County insurance can receive all Onsite services (including Life Coach visits)  without cost or payroll deduction.  
• Employees who do not have the Blue Cross Blue Shield Insurance through CMCSS / County may still able to utilize the clinic; however, there is an applicable payroll deduction and fee for services.  Family members of employees without the insurance plan ARE NOT eligible for payroll deductions.  Please check with your HR for more details.
• IF YOU DO NOT HAVE CMCSS / COUNTY INSURANCE, please note the following:  If you qualify through HR to be seen at Onsite, utilizing payroll deduction for your clinic services, there will be a $40 office visit fee that will be deducted from your next paycheck (using a Payroll Deduction form). Fees are higher for visits with our Life Coaches.  You will also be responsible for any tests, lab work, or medications that are given during your visit. All charges will be discussed with you prior to being administered. Family members who are not covered under our workplace BCBS insurance are not eligible for a payroll deduction.

Thank you for Choosing Onsite. We are excited to have you and promise to provide you exceptional care. 

Click here for access to Onsite’s patient portal (this is NOT the portal for our Onsite Life Coaches). 

Please see below for our patient registration form and important clinic information. 

Patient Registration Form (this is NOT our registration form for our Life Coaches)

Important Policies:

• Late or No Show Policy for Family Practice / Urgent type appointments: If a patient does not arrive within 5 minutes of their scheduled appointment time according to the timeclock for Onsite Employee Health and Wellness Clinic, they will be required to reschedule and will receive a $20 NO SHOW / CANCELLATION / LATE FEE. This fee applies even when the appointment is rescheduled to a different time or date, regardless of a telephone call alerting Onsite that the patient will be late for their appointment. This fee will be deducted from the subscriber’s payroll. Why?  This time slot could’ve been utilized for another patient (when rescheduling, two time slots are being utilized rather than one). The courtesy use of automated appointment reminders are not being used at this time due to errors regarding multiple calls throughout the evening for our patients.  Please bear with us while we work on correcting this ongoing issue.
• Cancellation or No Show Policy for Family Practice / Urgent type appointments: Onsite asks that patients call in order to cancel their appointment at a minimum of TWO hours before the appointment. Failure to call prior than 2 hours prior to your appointment will result in a $20 NO SHOW / CANCELLATION / LATE FEE.  This fee will be deducted from the subscriber’s payroll. To cancel your appointment you can call the clinic at (931) 906-2001.  For after hours appointment cancellations,  please call (931) 906-2001 and leave a message when prompted in the cancellation mailbox.  Messages left in the cancellation mailbox are time-stamped for verification purposes.
• Late, Cancellation, or No Show Policy for all visits with the Life Coaches / Mental Health Professional:  These visits have a different Late, Cancellation, or No Show policy and fee due to the nature of these appointments.  When a patient is late, cancels, or no shows for these appointments, they have taken a block of time that could be used by someone else.  The service provided by our Mental Health Professionals is valuable and the goal is to reach as many patients as possible. PLEASE NOTE:   A late cancellation of less than 24 hours prior to your appointment will be treated the same as a No Show, thus you will be responsible for the entire NO SHOW / LATE / CANCELLATION FEE OF $40 which will be deducted through the subscriber’s (CMCSS / County employee) payroll. If you arrive more then ten (10) minutes late to your session, it will also be treated as a NO SHOW / LATE / CANCELLATION.  This is necessary because a time commitment is made exclusively for you.  If you are late for a session, you may lose some of that session time.  
• All texts, emails, and telephone calls are a courtesy to the patient. The patient is always ultimately responsible for the scheduling / cancellation of their appointment. 
• We ask that all patients arrive ten minutes prior to their appointment in order to complete any required paperwork. Please bring your insurance card, photo ID and a list of any current medications to your appointment.
• Also, due to very limited space, please do not bring non-patients to appointments when at all possible.

For the health and safety of our patients and staff, Onsite follows the CDC guidelines for continued care during this pandemic.

Our clinic is offering some services to our patients via Telehealth.  Telehealth services are at the sole discretion of Onsite staff.  Please keep in mind that, due to this, not all Telehealth requests are honored. 

All services at Onsite, including Telehealth services, are in-clinic by appointment only. Onsite staff will be able to assist you further by contacting us at (931) 906-2001.

In order to limit your potential exposure to illness, we will have specific instructions for all “well” patients that are visiting our Main clinic. We will be utilizing Telehealth for some appointments; however, some services will require an in-person visit. Please contact us at (931) 906-2001 for instructions regarding the scheduling of your “sick” or “well” visit. Onsite DOES NOT guarantee Telehealth services for any patient and these appointments are at the complete discretion of the Onsite clinic staff.

Keeping you safe while inside our clinic is our highest priority, especially when trying to eliminate COVID-19. Our staff are taking extra measures to provide safe care for the protection of our team, patients, and community. Clinic locations and hours have been adjusted to accommodate these measures. Please see our COVID-19 information tab for up-to-date information regarding the Onsite clinic and appointment information.

**Due to the increased risk of not wearing a mask, Onsite will not be completing forms for mask exemption at this time. **

Allergy / Testosterone /  B12 injections & general Lab visits are available at the Northwest clinic weekdays from 7am-5:30pm (closed 12-1pm for lunch). Please note that any outside lab orders and allergy shots will need to be PRE-approved by Administration.  After approval, the Lab / Referral Nursing Staff member can schedule the appointment. Lab orders can be faxed to our clinic at (931) 648-5618. 

For these reasons, outside Lab Order visits are sometimes scheduled on a different day than receiving the orders and Allergy shots will require extensive time for review prior to being accepted at the Onsite clinic.  Please allow up to / approximately 30 days for lab review. 

In-Clinic appointments: Appointments are offered at all clinics Mondays – Saturdays 7am- 5:30pm.  The clinic closes for lunch from 12-1pm. 

• IT IS REQUIRED THAT YOU WEAR A MASK TO YOUR APPOINTMENT. 

COVID-19 Testing is available at the Montgomery County Health Department at their testing facility. Please see the website below for their contact information.

Health Department

Symptoms of COVID-19 include:

• Cough
• Shortness of breath or difficulty breathing
• Fever
• Chills
• Muscle pain
• Sore throat
• New loss of taste or smell
• Nausea / Vomiting

For more information on COVID-19 please visit the TN Department of Health website below for the most updated information.  Additional information can be obtained at cdc.gov.

TN Department of Health

More information coming soon!

PHI / HIPPA information

Patient Registration form (blank)

DOT form (blank)

Sports Physical (blank)

Dispute to Administration for late / cancellation fee

Outside Lab Order request

Allergy shot requests

Office: 931-906-2001

Fax: 931-648-5618

**For disputes regarding late / cancellation fees and general Onsite concerns, please contact Onsite’s Assistant Clinic Manager, Tiffany Hampton at [email protected].  All fee disputes are handled via email only.