• Onsite may be utilized by all County and CMCSS Employees (**please check with your HR departments to verify eligibility- some employees are ineligible to be seen at Onsite). If your family members are covered under the Blue Cross Blue Shield Insurance offered through the County / CMCSS Insurance Trust, they may also be seen at the clinic.
• Full time employees who do not have the Blue Cross Blue Shield Insurance can still be seen at the clinic.   Please check with HR for more details. There will be a $40 office visit fee that will be deducted from your next paycheck (using a Payroll Deduction form). Fees are higher for visits with our Licensed Mental Health personnel.  You will also be responsible for any tests, lab work, or medications that are given during your visit. All charges will be discussed with you prior to being administered. Family members are not eligible for a payroll deduction.

• Onsite may be utilized by all County and CMCSS Employees (**please check with your HR departments to verify eligibility- some employees are ineligible to be seen at Onsite). If your family members are covered under the Blue Cross Blue Shield Insurance offered through the County / CMCSS Insurance Trust, they may also be seen at the clinic.
• Full time employees who do not have the Blue Cross Blue Shield Insurance can still be seen at the clinic. There will be a $40 office visit fee that will be deducted from your next paycheck (using a Payroll Deduction form). You will also be responsible for any tests, lab work, or medications that are given during your visit. All charges will be discussed with you prior to being administered. Family members are not eligible for a payroll deduction.

Thank you for Choosing Onsite. We are excited to have you and promise to provide you exceptional care. 

Please see below for our patient registration form and important clinic information. 

Patient Registration Form

Important Policies:

• Late or No Show Policy for Family Practice / Urgent type appointments: If a patient does not arrive within 5 minutes of their scheduled appointment time, they will be required to reschedule and will receive a $20 NO SHOW / CANCELLATION / LATE FEE. This fee applies even when the appointment is rescheduled to a different time or date. This fee will be deducted from the subscriber’s payroll.  
• Cancellation or No Show Policy for Family Practice / Urgent type appointments: Onsite asks that patients call in order to cancel their appointment at a minimum of TWO hours before the appointment. Failure to call prior than 2 hours to your appointment will result in a $20 NO SHOW / CANCELLATION / LATE fee.  This fee will be deducted from the subscriber’s payroll. To cancel your appointment you can call the clinic at (931) 906-2001.  For after hours appointment cancellations,  please call (931) 906-2001 and leave a message when prompted in the cancellation mailbox.  Messages left in the cancellation mailbox are time-stamped for verification purposes.
• Late, Cancellation, or No Show Policy for all visits with the Mental Health Professional:  These visits have a different Late, Cancellation, or No Show policy and fee due to the nature of these appointments.  When a patient is late, cancels, or no shows for these appointments, they have taken a block of time that could be used by someone else.  The service provided by our Mental Health Professionals is valuable and the goal is to reach as many patients as possible. PLEASE NOTE:   A late cancellation of less than 24 hours prior to your appointment will be treated the same as a No Show, thus you will be responsible for the entire NO SHOW / LATE / CANCELLATION FEE OF $40 which will be deducted through the subscriber’s (CMCSS / County employee) payroll. If you arrive more then ten (10) minutes late to your session, it will also be treated as a NO SHOW / LATE / CANCELLATION.  This is necessary because a time commitment is made exclusively for you.  If you are late for a session, you may lose some of that session time.  
• All texts, emails, and telephone calls are a courtesy to the patient. The patient is always ultimately responsible for the scheduling / cancellation of their appointment. 
• We ask that all patients arrive ten minutes prior to their appointment in order to complete any required paperwork. Please bring your insurance card, photo ID and a list of any current medications to your appointment.

For the health and safety of our patients and staff, Onsite follows the CDC guidelines for continued care during this pandemic. Our clinic is offering some services to our patients via Telehealth.  All services at Onsite are in-clinic by appointment only. Onsite staff will be able to assist you further by contacting us at (931) 906-2001.

In order to limit your potential exposure to illness, we will have specific instructions for all “well” patients that are visiting our Main clinic. We will be utilizing Telehealth for some appointments; however, some services will require an in-person visit. Please contact us at (931) 906-2001 for instructions regarding the scheduling of your “sick” or “well” visit. Onsite DOES NOT guarantee Telehealth services for any patient and these appointments are at the complete discretion of the Onsite clinic staff.

Keeping you safe while inside our clinic is our highest priority, especially when trying to eliminate COVID-19. Our staff are taking extra measures to provide safe care for the protection of our team, patients, and community. Clinic locations and hours have been adjusted to accommodate these measures. Please see our COVID-19 information tab for up-to-date information regarding the Onsite clinic and appointment information.

**Due to the increased risk of not wearing a mask, Onsite will not be completing forms for mask exemption at this time. **

Allergy / Testosterone /  B12 injections & general Lab visits are available at the Main clinic weekdays from 7am-6:30pm. Please note that any outside lab orders and allergy shots will need to be PRE-approved and will be scheduled by the Lab / Referral Nursing Staff member. Lab orders can be faxed to our clinic at (931) 648-5618.  Allergy shots will require extensive time for review prior to being accepted at the Onsite clinic.  Please allow up to / approximately 30 days for lab review. 

In-Clinic appointments: Appointments are offered at all clinics Mondays – Fridays 7am- 6:30pm and Saturdays 8am-5pm. 

• PLEASE WEAR A MASK TO YOUR APPOINTMENT. 

COVID-19 Testing is available at the Montgomery County Health Department at their testing facility at 650 Bellamy Lane. Please see the website below for their contact information.

Health Department

Symptoms of COVID-19 include:

• Cough
• Shortness of breath or difficulty breathing
• Fever
• Chills
• Muscle pain
• Sore throat
• New loss of taste or smell
• Nausea / Vomiting

For more information on COVID-19 please visit the TN Department of Health website below for the most updated information.  Additional information can be obtained at cdc.gov.

TN Department of Health

Office: 931-906-2001

Fax: 931-648-5618

Grievances can be sent to the Clinic Manger, information below:

Clinic Manager

Sharla Smith, RN

[email protected]

Onsite may have modified hours / closings from time to time.  Please call (931) 906-2001 for more details. 

IMPORTANT:   

**Beginning June 1, 2021 Onsite’s summer hours for all locations will be 7am-5pm Mondays through Saturdays! 

Normal business hours of the MAIN CLINIC location is 7am-6:30pm M-F and 8am-5pm Sat (closed 12pm-1pm for lunch).

Normal business hours of the SATELLITE CLINICS (these locations rotate daily) is 8am-5pm M-F.