Frequently Asked Questions

Patient Information

Q: What should I bring to the clinic?

A: You should always bring your insurance card, photo ID, and updated medication list to every appointment. If the patient is a minor, we will require these things from the parent or legal guardian.

Q: When should I arrive?

A: It is important for all patients to arrive at least ten minutes prior their scheduled appointment. By arriving early, you are able to complete any necessary paperwork for your appointment.

Q: What if I am running late?

A: Our late policy states that patients who arrive 5 minutes or more past their scheduled appointment time (depending on the type of visit) will have to reschedule and a $20 late fee will be charged.  Please note:  if you arrive late and reschedule to be seen immediately OR if you call to reschedule within the two hour time frame, you WILL STILL BE CHARGED THE LATE / NO SHOW FEE. We will do our best to reschedule you as soon as possible, but please keep in mind that we may not be able to see you as a same day appointment. You can always call the Main Clinic and notify them of your situation, with the realization that you will still be charged a LATE / NO SHOW FEE. We may be able to reschedule you before you arrive at the clinic.

Q: What paperwork will I have to complete when I come to the clinic?

A: All patients are required to have a Patient Packet on file. The patient packet includes: Registration Form.


Department of Transportation (DOT) Physicals

Q: Who can receive a DOT Physical at Onsite?

A: Only patients who are employed by CMCSS or Montgomery County that are required to have it for their position are allowed to be seen at the clinic for a DOT. If  the  DOT is not required for your position, you cannot have it performed at the Onsite clinic.

Q: What do I need to bring to my appointment for my DOT Physical?

A: Please bring your ID, expiring card (if applicable), your list of medications, and any documentation for those medications if necessary. Please arrive to your appointment at least 10 minutes early, with your paperwork completed.

Q: What times are DOT Physical appointments available?

A: You can schedule DOT appointments Monday through Saturday at both the Main Clinic and any of the Satellite Clinics from 8 am until 5:30 pm. They are scheduled based upon on availability.


General Questions

Q: My child is over the age of 16 and can bring themselves to the clinic. What do I need to do to make sure they can be seen?

A: A Consent for Treatment of a Minor form must be on file and signed by a parent or legal guardian.

Q: I am unable to bring my child to their appointment, but my friend or family member can. Is that possible?

A: As long as the person bringing your child to the clinic is listed on their Patient Contact Form, then yes they can. If they are not, we will require Consent for Treatment of a Minor form along with the Patient Packet completed by parent.

Q: Every time I call Onsite, I get put on hold. Why is that?

A: We make every effort to answer phone calls and address each patient’s needs as quickly as possible and in the order that which the call was received. We do understand that your time is valuable and we greatly appreciate your patience during your wait. It is important to note that if you disconnect the call and call back, you will lose your place in line and may increase your wait time.

Q: Who can be seen at Onsite?

A: Onsite may be utilized by all County and CMCSS Employees (**please check with your HR departments to verify eligibility- some employees are ineligible to be seen at Onsite). If your family members are covered under the Blue Cross Blue Shield Insurance offered through the County / CMCSS Insurance Trust, they may also be seen at the clinic.

Q: I am an employee, but I do not have insurance through the County or CMCSS, can I be seen?

A: Yes you can! There will be a $40 office visit fee that will be deducted from your next paycheck (using a Payroll Deduction form). You will also be responsible for any tests, lab work, or medications that are given during your visit. All charges will be discussed with you prior to being administered.

Q: Can family members be seen utilizing the payroll deduction?

A: Unfortunately they cannot at this time.

Q: What types of services does the Onsite Clinic NOT provide?

A: Onsite Medical Care is meant as a supplement to your overall health care and in cooperation with your primary care physician. (i.e. Onsite staff will not complete/sign paperwork that is intended to be completed by a primary care physician). 
If you are experiencing chest pain, shortness of breath, left arm pain, or dizziness, you need to go to the nearest Emergency Room or Urgent Care Clinic. Onsite Clinics do not treat these symptoms. If a patient is experiencing these symptoms, an ambulance will be called and we will send the patient directly to the ER. We are not authorized to do the following:

  • Follow up from procedure/surgery appointments-these appointments should be made with the provider/clinic where you had them done.
  • Uncommon Immunizations-this list includes but is not limited to: travel vaccines, yellow fever, typhoid, and small pox.
  • Cardiac pre-operation screenings
  • Daycare Physicals
  • Employers Physicals for places of employments other than CMCSS or Montgomery County
  • DCS Children, DCS Student, DCS Teaching, or DCS Childcare Providers Physicals
  • CMCSS Afterschool Physicals

Q: I might need an X-ray, do you all do that?

A: We do not. However, we will refer you to a local facility with an order form. Please note that you may have a co-pay for the X-ray. Onsite will not be responsible for the payment and has no control over the cost of the co-pay.

Q: I need a prescription refill, can it just be called in or do I need an appointment?

A: In most cases, our providers will give you enough refills until you need to be evaluated again.

Q: What is the call back policy?

A: Once a message has been sent to the provider, the patient should receive a call back from the nurse or provider within 24-48 hours. We do strive to call back as soon as possible. Please allow 7-10 days to be called back with lab results and/or referral information.